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FAQ

Visit our FAQ section for answers to common product queries.

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Returns

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Popular questions

Where is my delivery?

Please note it can take between 3 - 5 working days for your item to arrive. This could be faster if you have chosen our Express delivery service. Please note, exceptions include Alaska and Hawaii whose standard delivery delivery rate is $14.95. Delivery for these states can take up to 7 working days.

How can I return my purchase?

If you would like to return or exchange an item, please visit our returns page here and follow our simple 3-step process for returning an item.

How can I cancel my order?

To cancel an order you have not yet received, please send an email to [email protected]. Please quote your order number, name and address.

What size Posture Hero™ will fit me?

You can find all the information you need in our "How to" fit guide. Click the link here.

What is the difference between the Posture Hero™ and Posture Hero™ Sports?

The Posture Hero™ Sports has a wider flexi-spine section for increased support and stability, a more durable construction for high intensity activity, and is available in a range of different colours (with complementary colour-coded bag).

Do you have any "how to fit" guides?

We have loads of helpful "how to" guides, which can be found here.