You can expect your parcel within 3-5 business days** in mainland UK. When we ship the order you will receive a confirmation email with a tracking number.

This will be updated on your order confirmation once the item is shipped, so don't stress if there's a 24 hour delay! 

Every individuals posture journey is different, we generally recommend to use the Posture Hero up to two hours per day. 

We recommend working up to this amount of time day by day generally increasing the amount of time until your body becomes accustomed to the Posture Hero. 

At the start, it's normal to have a slight discomfort as the body is learning a new alignment. 

As soon as you put the Posture Hero on you will notice a difference! 

Natural posture does take a little longer, it's completely normal to take a few weeks for your posture to improve. This is completely individually dependent, track progress simply looking in the mirror and accessing your posture. 

We use a 30 day money back guarantee as we are confident within this time period your posture will improve, if it doesn't we will provide a refund and organise the return for you. It's that simple! 

Sadly, we know that sometimes the Posture Hero is just not quite the right fit for some people. You can certainly return your Posture Hero to us for a full refund, provided it is returned within 30 days. 

We offer free returns for 30 days from date of delivery/receiving of order.

If you have any questions that are not on the FAQ page, please email us at support@backpainhelp.com where we will promptly get back to you!

We also provide live chat support, during business days we can provide any help required. We really want to make sure you are 100% satisfied with your order.