You can expect to receive your parcel within 2-4 business days** if you are in mainland UK. Once your order is shipped, we will send you a confirmation email containing a tracking number.

Please note that there may be a 24-hour delay in the tracking information being updated on your order confirmation, so please don't worry

Each individual's posture journey is unique, and we recommend gradually increasing the time spent wearing the Posture Corrector up to two hours per day.

Starting with shorter periods of wear and gradually increasing the duration will help your body become accustomed to the new alignment. Initially, some discomfort may occur as your body adjusts to the new posture, which is normal.

You will notice an immediate difference as soon as you put on the Posture Corrector! However, achieving a natural, healthy posture takes time and is dependent on each individual. It's completely normal for it to take a few weeks for your posture to improve. You can track your progress by simply looking in the mirror and assessing your posture.

To ensure your satisfaction, we offer a 30-day money-back guarantee. We are confident that within this time period, your posture will improve. If it doesn't, we will provide a full refund. It's that simple!

Sadly, we know that sometimes the Posture Hero is just not quite the right fit for some people. You can certainly return your Posture Hero to us for a full refund, provided it is returned within 30 days. 

If you wish to return your Posture Hero contact support@backpainhelp.com 

If you have any questions that are not on the FAQ page, please email us at support@backpainhelp.com where we will promptly get back to you!

We also provide live chat support, during business days we can provide any help required. We really want to make sure you are 100% satisfied with your order.